SHIPPING & RETURNS
SHIPPING POLICY
**1. Processing Time**
1.1. All orders are processed within 2 business days. Orders are not processed or shipped on weekends or holidays. If we anticipate a significant delay in processing your order, we will notify you via email or phone.
**2. Shipping Methods and Delivery Times**
2.1. We offer several shipping options to accommodate your needs. The available shipping methods and estimated delivery times are as follows:
- Standard Shipping: 3-5 days
- Expedited Shipping: 7-21 days
- International Shipping: Delivery times vary depending on the destination country. Customs processing may also affect delivery times.
2.2. Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on factors such as carrier delays, weather conditions, and holidays.
**3. Shipping Rates**
3.1. Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address. Shipping costs will be displayed at checkout before you complete your purchase.
3.2. Free shipping may be available for orders that meet a minimum purchase threshold. Any applicable free shipping promotions will be clearly indicated on our website.
**4. Order Tracking**
4.1. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.
4.2. Please allow up to 48 hours for the tracking information to update once your order has been shipped.
**5. Shipping Restrictions**
5.1. We currently ship to addresses within [list of countries or regions you ship to]. We do not ship to P.O. boxes or APO/FPO addresses.
5.2. Some products may be subject to shipping restrictions due to their size, weight, or contents. Any such restrictions will be clearly stated on the product page.
**6. Customs and Duties**
6.1. International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
6.2. We cannot predict or control these charges, and we recommend contacting your local customs office for more information before placing your order.
**7. Shipping Damage or Loss**
7.1. We take great care in packaging your order to ensure that it arrives in perfect condition. However, in the event that your order is damaged or lost during shipping, please contact us immediately so that we can assist you in filing a claim with the carrier.
**8. Contact Us**
8.1. If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to contact us at uniquecosmeticsandhaircare@gmail.com or by phone at +27715059400.
Our customer support team is available to assist you during our regular business hours.
Thank you for choosing unique cosmetics. We appreciate your business!
RETURN & EXCHANGE POLICY
Thank you for shopping at unique cosmetics. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer returns and exchanges under the following conditions:
**1. Eligibility for Returns and Exchanges**
1.1. To be eligible for a return or exchange, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
1.2. Returns and exchanges are accepted within 3 days of the original purchase date. If 3 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
**2. Return Process**
2.1. To initiate a return or exchange, please contact our customer support team at unique cosmetics or by phone at 27715059400. Please provide your order number and a brief explanation of the reason for the return or exchange.
2.2. Once your return or exchange request is approved, we will provide you with a return authorization number and instructions for returning the item(s).
2.3. Please securely package the item(s) you wish to return or exchange, including the return authorization number, and ship them to the address provided by our customer support team.
**3. Refunds**
3.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
3.2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
**4. Exchanges**
4.1. If you wish to exchange an item for a different size, color, or product, please indicate your preference when contacting our customer support team to initiate the exchange process.
4.2. Once your return is received and inspected, we will process the exchange and ship the replacement item(s) to you as soon as possible. You will receive a shipping confirmation email with tracking information once your exchange order has been processed.
**5. Return Shipping**
5.1. You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.
5.2. If you are shipping an item(s) over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s) and are not responsible for items lost or damaged during return shipping.
**6. Damaged or Defective Items**
6.1. If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damaged or defective item(s). We will replace the item(s) at no additional cost to you.
**7. Contact Us**
7.1. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at uniquecosmeticsandhaircare@gmail.com or by phone at 27715059400. Our customer support team is available to assist you during our regular business hours.
Thank you for choosing unique cosmetics.
We appreciate your business!